Terms & Conditions

Effective Date: 01/01/2026

Welcome to Paramount Printing LLC (“Company,” “we,” “our,” or “us”). By requesting a quote, placing an order, approving artwork, submitting payment, or using our website and services, you agree to the following Terms and Conditions.

1. Services Provided

Paramount Printing LLC provides custom decorated apparel and promotional products, including but not limited to screen printing, embroidery, direct-to-film transfers, direct-to-garment printing, laser engraving, design services, and related products.

All orders are subject to these Terms and Conditions unless otherwise agreed to in writing.

2. Quotes and Pricing

All quotes are based on the information provided at the time of estimate, including garment style, brand, color, quantity, ink colors, print locations, artwork requirements, and turnaround expectations.

Quotes are subject to change if:

order quantities change
garment or product costs increase
artwork requirements differ from the original request
additional print locations, colors, sizes, or services are added
expedited production or special handling is required

Quotes are valid for [insert number] days unless otherwise stated.

3. Payment Terms

A deposit and/or full payment may be required before production begins.

Unless otherwise agreed in writing:

new customers may be required to pay in full before production
repeat or approved business customers may receive alternate payment terms
balances must be paid before order pickup or shipment

Failure to pay according to agreed terms may delay production, release, or delivery of the order.

4. Order Approval

Customers are responsible for reviewing all quotes, invoices, mockups, proofs, sizes, garment styles, quantities, colors, spelling, grammar, and artwork placement details before approval.

Once artwork or an order is approved, Paramount Printing LLC is not responsible for errors that were present in the approved proof or order details, including:

spelling errors
punctuation errors
incorrect sizing or quantities
placement issues
design approval mistakes
color selection errors

Customer approval constitutes final authorization to proceed.

5. Artwork and Design Files

Customers represent that they own or have permission to use any logos, trademarks, artwork, or designs submitted to us.

By submitting artwork, the customer agrees to indemnify and hold Paramount Printing LLC harmless from any claims, damages, or legal liability arising from unauthorized use of copyrighted, trademarked, or otherwise protected materials.

We reserve the right to refuse any order containing content that we believe may infringe on intellectual property rights or violate applicable laws.

6. Artwork Creation and Revisions

Custom artwork, logo cleanup, vector conversion, mockups, and design services may be subject to additional charges.

Unless otherwise stated:

initial design concepts may include limited revisions
excessive revisions may result in additional charges
final production files created by Paramount Printing LLC remain our property unless otherwise agreed in writing.

7. Color Matching and Print Variations

We make every reasonable effort to reproduce colors as accurately as possible. However, exact color matching is not guaranteed.

Slight variations may occur due to:

monitor and screen differences
garment material and dye lots
ink absorption
print method
placement tolerances
embroidery thread limitations
manufacturing inconsistencies

By placing an order, the customer acknowledges and accepts reasonable industry-standard variation.

8. Quantity Variance

Because of the custom production process, final delivered quantities may vary slightly from the quantity ordered.

Unless otherwise agreed in writing, we reserve the right to overrun or underrun custom orders by up to 5% and bill accordingly. If exact quantities are required, this must be requested in writing before production and may affect pricing.

9. Customer-Supplied Garments or Goods

If the customer provides garments or products for decoration, Paramount Printing LLC is not responsible for issues resulting from manufacturer defects, dye migration, inconsistent sizing, shrinkage, scorching, hoop marks, misprints caused by item quality, or damage that may occur during normal production.

Customer-supplied items are decorated at the customer’s risk. We recommend ordering extra garments in case spoilage occurs.

We are not responsible for replacing customer-supplied items unless damage is caused solely by our proven negligence and only up to the original documented value of the blank item.

10. Spoilage and Production Allowance

In custom apparel production, a reasonable spoilage allowance is standard. We are not liable for minor losses resulting from setup, testing, registration, pretreatment, embroidery run issues, or other normal production factors.

Customers ordering exact counts should provide extras when supplying their own items.

11. Changes and Cancellations

Orders may be changed or canceled only with our written approval.

Once an order has entered production, been approved, or materials have been ordered, changes or cancellations may result in charges for:

artwork time
setup labor
ordered garments or materials
production already completed
restocking fees
administrative time

Custom orders are made specifically for the customer and may not be canceled or refunded once production has begun.

12. Production Time and Turnaround

Estimated turnaround times are approximate and begin only after:

all order details are confirmed
artwork is approved
garments/materials are available
required payment or deposit is received

We are not responsible for delays caused by:

late customer approvals
supplier backorders
shipping carrier delays
equipment failure
labor shortages
weather
acts of God
other events beyond our control

Rush orders may be accepted at our discretion and may be subject to additional fees.

13. Shipping and Delivery

If shipping is requested, Paramount Printing LLC is not responsible for delays, loss, or damage caused by third-party carriers once the order leaves our facility.

Customers are responsible for confirming accurate shipping information. Additional charges may apply for address corrections, reshipments, or special delivery requests.

Risk of loss transfers to the customer upon pickup, delivery, or carrier acceptance.

14. Pickup and Storage

Customers will be notified when orders are complete. Orders should be picked up promptly.

We reserve the right to charge storage fees for orders left unclaimed beyond 30 days after completion notice. Orders left unpaid or unclaimed for an extended period may be considered abandoned to the extent permitted by law.

15. Returns, Refunds, and Claims

Because all decorated goods are custom-made, all sales are generally final.

Refunds, replacements, or credits may be considered only if:

the order differs materially from the approved proof or written order details
the claim is reported within 3 days of receipt or pickup
the goods are unused and returned for inspection when requested

We do not offer refunds or returns for:

customer spelling or approval errors
slight color or placement variation within industry tolerance
dissatisfaction with style, fit, or feel of approved garments
washed, worn, altered, or used items
customer-supplied garment issues outside our control

16. Defective or Incorrect Orders

Any claim for defective, damaged, or incorrect merchandise must be reported in writing within 3 business days of receipt.

We reserve the right to inspect the product and determine whether the issue resulted from production error, garment defect, misuse, improper laundering, or normal variation.

If we determine the issue is our responsibility, our remedy will be limited to repair, replacement, store credit, or refund at our discretion.

17. Care of Decorated Garments

Customers are responsible for following proper wash and care instructions.

We are not responsible for damage caused by improper laundering, including excessive heat, bleach, harsh detergents, ironing over decoration, or other misuse after delivery.

18. Limitation of Liability

To the fullest extent permitted by law, Paramount Printing LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to any order, service, product, or delay.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

19. Right to Refuse Service

We reserve the right to refuse service or cancel orders at our discretion, including but not limited to orders involving:

unlawful content
hateful or discriminatory content
explicit or obscene material
harassing or threatening material
suspected trademark or copyright infringement
abusive conduct toward our staff

20. Website Use

All website content, including text, graphics, logos, images, and other materials, is the property of Paramount Printing LLC unless otherwise noted and may not be copied, reproduced, or used without permission.

Use of our website does not guarantee acceptance of any quote or order.

21. Privacy

Information submitted through our website, quote forms, email, or in person will be used for business purposes related to estimating, processing, producing, and delivering orders. We do not sell customer information to third parties.

22. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to conflict of law principles.

23. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will be posted on our website and will apply to future orders.

24. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Paramount Printing LLC
1217 NE Walnut Street
Orders@paramountprintingllc.com
541-440-6693