Terms and Conditions
Turnaround
The turn around time on your order with Paramount starts when you’ve paid 50% down, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Paramounts control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Minimums
All minimums for Paramount are listed independently through our website, but an approximate condensed version is:
PRINTING
1-3 Colors: No minimum
4-8 Colors: 6 Piece minimum
4 Color Process: 12 Piece minimum
EMBROIDERY
No minimums on embroidery orders. Turn around times on embroidery may vary from the turn around times on printing.
Terms
Orders must be accompanied by at least a 50% deposit before the order begins unless otherwise approved by Paramount staff. If you pay via check, the turn around time clock on your order will not begin until your check clears. Qualifying entities such as schools, established businesses, organizations, or repeat customers may qualify for a NET15 agreement. This will allow for pick up prior to payment. Payment is due no later than 15 days after pick up. Even if a purchase order is required, payment will be due 15 days after pick up.
Example: Acme, Inc. emails Paramount about placing a T-Shirt order. Paramount sends Acme a Quote. Acme approves the quote and Paramount sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, Paramount places the order on the schedule.
Artwork
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Paramount will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. Paramount is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Paramount will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Max Imprint Sizes
Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.
Girls Small - 11” W x 18” H
Girls Medium - 12” W x 19” H
Girls Large - 12” W x 20” H
Girls Extra Large - 12” W x 21” H
Unisex Extra Small - 12” W x 20” H
Unisex Small - 13” W x 22” H
Unisex Medium - 15” W x 23” H
Unisex Large - 17” W x 24” H
Youth Small - 13” W x 13” H
Youth Medium - 13” W x 16” H
Youth Large - 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections in the print.
Screens
We charge a screen fee of $20 per color, per logo. Orders will not be charged screen fees on future orders placed within 4 weeks. After the 4 week mark, the screens will be reclaimed and the screen fee will apply once more on new orders. Orders of over 72 pieces will not pay any set up.
Out of Stock Items
Paramount is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. In the case that we cannot reach you with an upcoming due date we reserve the right to substitute your desired product with a similar product of equal or greater value without notice.
Specific Measurements When Printing
Even though Paramount's printers have years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Paramount will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $15.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Example: Acme places an order for 100 Anvil 980 shirts in Black. Paramount then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Paramount has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Example: Acme places an order for 99 shirts.Paramount then orders the shirts to prepare for printing. Two days later, Acme needs to cancel the order (for any reason). Paramount has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. Paramount refunds Acme for their order minus necessary cancellation fees.
Must-Have Dates
Paramount will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Shipping
Paramount cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Holidays
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year's Eve
Under-Runs & Spoilage
Due to the nature of this business, Paramount will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Paramount will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Paramount is only responsible for the $7.50 you would have paid us for the shirt).
Returned Checks
There will be a $30.00 returned check fee.
Pricing
Paramount reserves the right to change pricing without notice.
Example: Acme, Inc. looks at the pricing on Paramount's website on Monday. On Tuesday, Paramount changes the pricing on their website due to rising cotton prices. Later that day, Acme, Inc. contacts Paramount unaware that the prices have changed since the day before. Acme, Inc. places an order and is charged the most up-to-date pricing.
Garment Disclaimer
Paramount is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Paramount cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Satisfaction Clause
Paramount will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Quality Assurance
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Paramount will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Paramount also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Paramount does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
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Customer Supplied Apparel
We do our best to accommodate all customer requests. We will print on garments / items brought in by the customer but we are not liable for replacing said items in the case of a misprint or damage. As a small business, we cannot afford to re-order brands that are not available through our wholesale vendors. Mis-prints will be refunded for the total invoice amount, or amended / fixed where possible, but will not be replaced due to cost constraints.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email paramount@rosenet.net to submit your claim. If Paramount is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Paramount will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Paramount, we are only responsible for the reprinting of the remaining 85 shirts).